Alert: Printhead/Cover Open
Alert: Printhead/Cover Open
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Alert: Printhead/Cover Open

A print command or a
button has been pressed and the printer has detected that the printhead (cover) is not closed.

Cause: Cover Open

A print command has been issued or the
has been pressed and the printer reports the cover is open.

Remedy: Close the Cover

  1. Close the cover/printhead.
  2. Push down on the front top corners of the printer’s cover. You should normally hear and feel the cover latches snap in place to lock the cover closed.

Remedy: Head-Open Switch

Call a service technician.
  1. Make sure the Head-Open Switch PCBA is held in position and not loose in the inner frame.
  2. Check for loose or damaged cable connection.
  3. Next, replace the Head-Open switch if steps 1 and 2 did not correct the issue.
  4. Finally, replace the Main PCBA.