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About Zebra
ZD611R Thermal Transfer RFID Printer
ZD611R Thermal Transfer RFID Printer
Troubleshooting
Miscellaneous Issues
Issue: Printer Locks-Up
ZD611R RFID Link-OS™ Desktop Printer
ZD611R RFID Link-OS™ Desktop Printer
About this Guide
Finding ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Printer References
Icon Conventions
Introducing the ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN
Introduction to the Zebra ZD421C
Introduction to the Zebra ZD421D
Introduction to the Zebra ZD621D
Introduction to the Zebra ZD421CN
Introduction to the Zebra ZD621R
Introduction to the Zebra ZD421T
Introduction to the Zebra ZD621T
Introduction to the Zebra ZD411D
Introduction to the Zebra ZD611D
Introduction to the Zebra ZD411T
Introduction to the Zebra ZD611R
Introduction to the Zebra ZD611T
Zebra Label Printing Solution
Modes of Operation
Common Link-OS Desktop Series Printer Features
Link-OS Desktop Printer Options
What is in the Zebra ZD421C Box?
What is in the Zebra ZD421D Box?
What’s in the Zebra ZD621D Box?
What’s in the Zebra ZD421CN Box?
What’s in the Zebra ZD421T Box?
What’s in the Zebra ZD621T Box?
What’s in the Zebra ZD621R Box?
What’s in the Zebra ZD411D Box?
What’s in the Zebra ZD411T Box?
What’s in the Zebra ZD611D Box?
What’s in the Zebra ZD611T Box?
What’s in the Zebra ZD611R Box?
Unpacking and Inspecting the Printer
Opening the Printer
Closing the Printer
ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Features
Label Dispenser Option
Cutter Option
Locking Healthcare Direct Thermal Printer
ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611rZD421CN Power Options
Attached Power Base Option
Attached Battery and Base Option
Attached Battery and Base Option
Zebra Print Touch
Controls and Indicators
User Interface
ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Standard Interface Controls
Meaning of the Indicator Light Patterns
Battery Indicators and Controls
Color Touch Display and Controls
Printer Wizards
User Menus
System Menus
System Language
System Program Language Diagnostic Mode
System Program Language Virtual Device
System Program Language ZBI
System Settings Display Time Format
System Settings Password Level
System Settings Set Password
System Settings Power Up Action
System Settings Head Close Action
System Settings Screen Calibration
System Settings Restore Defaults
System Settings Print: System Settings
System Energy Saving Energy Star
Connection Menus
Connection Networks Reset Network
Connection Networks Primary Network
Connection Networks IP Port
Connection Networks IP Alternate Port
Connection Networks Print: Network Info
Connection Networks Visibility Agent
Connection Wired Wired IP Protocol
Connection Wired Wired IP Address
Connection Wired Wired Subnet
Connection Wired Wired Gateway
Connection Wired Wired Mac Address
Connection WLAN WLAN IP Protocol
Connection WLAN WLAN IP Address
Connection WLAN WLAN Subnet
Connection WLAN WLAN Gateway
Connection WLAN WLAN Mac Address
Connection WLAN ESSID
Connection WLAN WLAN Security
Connection WLAN WLAN Band
Connection WLAN WLAN Country Code
Connection Bluetooth Bluetooth
Connection Bluetooth Bluetooth Discovery
Connection Bluetooth Friendly Name
Connection Bluetooth Minimum Security Mode
Connection Bluetooth Specification Version
Connection Bluetooth MAC Address
Connection Bluetooth Bluetooth Auth. PIN
Connection Bluetooth Bluetooth Bonding
Print Menus
Print Print Quality Darkness
Print Print Quality Print Speed
Print Print Quality Print Type
Print Print Quality Label Type Print Print Quality Media Type
Print Print Quality Label Length
Print Print Quality Label Width (Dots)
Print Label Position Collection Method
Print Label Position Tear Line Offset
Print > Label Position > Horizontal Label Offset
Print Label Position Vertical Label Offset
Print Sensors Manual Calibration
Print Sensors Label Sensor
Print Sensors Sensor Type
Print Sensors Print: Sensor Profile
Print Print Station
Print Applicator Applicator Port Mode
Print Applicator Start Print Mode
Print Applicator Error on Pause
Print > Applicator > Applicator Reprint
RFID Menus
RFID RFID Status
RFID RFID Test
RFID RFID Calibrate
RFID Read Power
RFID Write Power
RFID RFID Antenna
RFID RFID Valid Count
RFID RFID Void Count
RFID RFID Program Position
RFID Read RFID Data
Storage Menus
Storage USB Copy: Files to USB
Storage USB Copy: Files to Printer
Storage USB Copy: Configuration to USB
Storage USB Print: From USB
Storage Print Asset Lists
Storage USB Print from E:
Installing Hardware Options
Field Installable ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Accessories and Options
Printer Connectivity Modules
Power Failure Recovery Mode Jumper (OFF by Default)
Configuring Wired Connectivity Options and Power Failure Recovery Mode
Installing the Wireless Connectivity Module
Media Handling Options
Installing Dispense, Cut, and Tear Media Handling Options
Media Roll Core Size Adapters
Installing the Attached Power Supply Base Options
Installing the Attached Battery Base Options
Installing the Battery into the Attached Power Base
ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Printer Setup
ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Printer Setup Overview
Select a Location for the Printer
Pre-Install Printer Options and Connectivity Modules
Attaching Printer Power
Attaching Printer Power
Getting Ready to Print
Preparing and Handling Labels and Media
Media Storage Tips
Loading Roll Media in the ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Printer
How to Load Roll Media – ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN
Using the Movable Sensor
Adjusting the Movable Sensor for Black Marks or Notches
Adjusting the Movable Sensor for Web/Gap Sensing
How to Load Roll Media - Continued
Using Thermal Transfer Ribbon in the ZD421TZD621TZD621RZD421CNPrinter
Loading Zebra Transfer Ribbon – ZD421TZD621TZD621RZD421CN
Loading Zebra Transfer Ribbon – ZD411TZD611TZD611R
Loading Non-Zebra 300 Meter Transfer Ribbon
Loading the Ribbon Cartridge
Run a SmartCal Media Calibration
Print a Configuration Report to Test Printing
Detecting a Media Out Condition
Detecting a Ribbon Out Condition
Detecting a Ribbon (Cartridge) Out Condition
Connecting to the Printer
Pre-install Windows Printer Drivers
Interface Cable Requirements
USB Interface (Device)
Serial Interface
Ethernet (LAN, RJ-45)
Setup for Windows
Windows to Printer Communication Setup (Overview)
Pre-install Windows Printer Drivers
Setting Up the Wi-Fi Print Server Option
Using a Configuration Script
Saving a Configuration Script
Bluetooth Option Configuration
Windows Vista SP2 or Windows 7
Windows 8
Windows 10 (PC version)
After the Printer is Connected
Testing Communications by Printing
Print Operations
Thermal Printing Basic Setting and Operations
Determining the Printer’s Configuration Settings
Sending Files to the Printer
Ribbon Cartridge Programming Commands
Select a Print Mode for Media Handling
Adjusting the Print Quality
Adjusting the Print Width
Replacing Supplies while Using the Printer
Printing on Fan-Fold Media
Using the Label Dispenser Option
Printing with Externally Mounted Roll Media
Printing with the Attached Battery Base and Battery Option
Printer Fonts
EPL Line Mode - Direct Thermal Printers only
Locking Printer - Healthcare Option
Zebra ZKDU – Printer Accessory
Zebra Basic Interpreter (ZBI) 2.0
Setting the Power Failure Recovery Mode Jumper
USB Host Port and Link-OS Usage Examples
USB Host
Using USB Host for Firmware Updates
USB Host Port and Link-OS Usage Examples
USB Host and Printer Usage Examples
Files for Completing the Exercises
Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
Exercise 2: Print a Label Format from a USB Flash Drive
Exercise 3: Copy Files to/from a USB Flash Drive
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
Using Print Touch and its NFC Capabilities
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label
Maintaining the Printer
Cleaning Supplies
Recommended Cleaning Schedule
Cleaning the ZD421DZD611DZD411DZD621D Printhead
Cleaning the ZD421CNZD421TZD621RZD621TZD611TZD611RZD411T Printhead
Cleaning the ZD421C Printhead
Accessing the Printhead of the ZD421C Ribbon Cartridge Printer
Media Path Cleaning
Cleaning the Cutter Option
Cleaning the Label Dispenser Option
Sensor Cleaning
Cleaning the Ribbon Cartridge Sensor
Platen Cleaning and Replacement
Replacing the ZD421C Printhead
Replacing the ZD411DZD611DZD421DZD621D Printhead
Replacing the ZD411TZD611TZD611RZD421CNZD421TZD621RZD621T Printhead
Updating Printer Firmware
Other Printer Maintenance
Troubleshooting
Resolving Alerts and Errors
Alert: Printhead/Cover Open
Alert: Media/Labels Out
Alert: Ribbon (Cartridge) In
Alert: Ribbon Out
Alert: Ribbon (Cartridge) Low
Alert: Cut Error
Alert: Printhead Over Temperature
Alert: Printhead Under Temperature
Alert: PRINTHEAD SHUTDOWN
Alert: Out Of Memory
Resolving Print Issues
Issue: General Print Quality Issues
Issue: No Print on the Label
Issue: Print Image Moves or is Distorted
Communication Issues
Issue: Label Job Sent, No Data Transfer
Issue: Label Job Sent, Skips Labels or Prints Bad Content
Issue: Label Job Sent, Data Transfers, But No Print
Miscellaneous Issues
Issue: Settings are Lost or Ignored
Issue: Non-continuous Labels act as Continuous Labels.
Issue: Printer Locks-Up
Issue: Erroneous Ribbon Cartridge Faults
Issue: Battery has a Red Indicator
Onboard Printer Tools
Printer Diagnostics
SmartCal Media Calibration
Printing a Configuration Report (CANCEL Self Test)
Printer Network (and Bluetooth) Configuration Report
Resetting Printer Factory Defaults (PAUSE + FEED Self Test)
Resetting Network Factory Defaults (PAUSE + CANCEL Self Test)
Generating a Print Quality Report (FEED self-test)
Activating Advanced Mode
Manual Media Calibration Mode
Using the Manual Print Width Adjustment
Adjusting the Darkness with Manual Print Darkness
Factory Test Modes
Using the Reset Button
Running a Communication Diagnostics Test
Sensor Profile Report
Universal Serial Bus (USB) Interface
Serial Port Interface
Types of Thermal Media
Determining Thermal Media Types
General Media and Print Specifications
Various Types of Roll and Fan-Fold Media
ZD421DZD421TZD421CZD411DZD411TZD621DZD621TZD621RZD611DZD611TZD611RZD421CN Printer Dimensions
ZD421TZD421CNZD621TZD621R Thermal Transfer Printer Dimensions
ZD411TZD611TZD611R Thermal Transfer Printer Dimensions
ZD421DZD621D Direct Thermal Printer Dimensions
ZD411DZD611D Direct Thermal Printer Dimensions
ZD421C Thermal Transfer Cartridge Printer Dimensions
ZPL Configuration
Managing the ZPL Printer Configuration
ZPL Print Configuration File Format
Configuration Setting to Command Cross-reference
Printer Memory Management and Related Status Reports
ZPL Programming for Memory Management
Issue: Printer Locks-Up
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ZD621D ZD621R ZD621T
Issue: Printer Locks-Up
Condition
The printer is not responding to operator actions and commands sent to the printer. The status may be all on or in unknown status patterns.
Cause: Memory Corruption or Failure
The printer memory has been corrupted by an unknown event.
Remedy: Reload Printer Firmware and Test
Internal Printer Support
Reset the printer to factory defaults.
Use one of the following methods to reset factory defaults.
See
Resetting Printer Factory Defaults (PAUSE + FEED Self Test)
.
Use the Zebra Setup Utility and
Open Printer Tools
Action
Load printer defaults
.
Use the printer display to go to
> System > Settings > Restore Defaults
.
Reload printer firmware. See
Updating Printer Firmware
.
If the printer does not recover from this error, call a service technician. This is not a user-serviceable item.
Miscellaneous Issues
