Problem | Cause | Solution |
|---|---|---|
The RFID sled does not read tags. | The RF region configuration is not set. | Use the 123RFID Desktop or 123RFDID Mobile application to set the regulatory region or country operation per the application instructions. |
The RFID sled is attached to the mobile device and is not responsive to an RFID application, even after the trigger is pressed. | The battery is too low and not able to power the RFID sled. | Press the trigger for a few seconds to power the RFID sled On. The RFID sled LED blinks amber when it is turned On. (By default, pressing the trigger turns On the RFID sled if it is in Off mode. However, the RFID sled can be disabled, in which case this step is unnecessary.) Place the RFID sled in the charging cradle. The RFID sled blinks amber LEDs, indicating charging has commenced. |
The zebra-supported mobile computer is not inserted correctly in the RFID Sled. | Reinsert the Zebra-supported mobile device securely in the RFID sled and ensure the USB cable is correctly inserted. | |
Damaged battery. | If the RFD4031 RFID sled LED does not blink amber after sitting on the charging cradle, request the service to replace the battery. | |
The RFID31 sled is responsive but cannot read tags. | The battery is critically low. | Place the RFID sled in the charging cradle. The RFID Sled LED blinks amber. The RFID sled can be used when its LED turns on momentarily amber or green upon removal from the charging cradle. |
The RFD4031 RFID sled LED blinks fast amber when in the cradle. | Charging error. | Restart charging by removing the RFID sled from the cradle and inserting it back into it. If the issue persists, request service to replace the battery. |
The RFID sled LED blinks red, or LED blinks red alternating with green or amber while in use (not while charging). | Battery end-of-life indication. | Request service to replace the battery. |
Zebra-supported mobile computer battery is not charging. | The charging cradle was unplugged from AC power. | Ensure the charging cradle is receiving power. |
The Zebra-supported mobile computer is not fully seated in the cradle. | Remove and reinsert the zebra-supported mobile computer into the cradle, ensuring it is firmly seated in the charging cradle. | |
Data Communication | ||
During data communication with a host computer, no data transmitted or transmitted data was incomplete. | Sled removed from cradle during communication. | Replace the sled in the cradle and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data was transmitted, or transmitted data was incomplete. | The Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
The user moved out of the range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data transmitted or transmitted data was incomplete. | The Bluetooth radio is not on. | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
Decode | ||
The sled does not decode with a reading barcode. | The scanning application is not loaded. | Load 123RFID Mobile on the device or 123RFID Desktop on the PC. See the system administrator. |
Unreadable barcode. | Ensure the symbol is not defaced. | |
The distance between the exit window and barcode is incorrect. | Place the device within the proper scanning range. | |
The device is not programmed to generate a beep. | If the sled does not beep on a good decode, set the application to generate a beep on a good decode. | |
The battery is low. | Check the battery level if the sled stops emitting a laser beam upon a trigger press. When the battery is low, the sled shuts off before the low battery condition notification. | |
Bluetooth | ||
The device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s) within a range of 10 meters (32.8 feet). |
The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. | |
