Determining the Software Versions

Determining the Software Versions

Before contacting Customer Support, determine the software version of your device.
  1. Drag1 down from the Status bar to open the Quick Access panel, and then select Settings icon..
  2. Select
    About phone
    .
  3. Scroll to view the following information:
    • Device name
    • Legal information
    • Software components
    • Model
    • Android version
      • Android security patch level
      • Android security patch version
      • Google Play system update
      • Baseband version
      • Kernel version
      • Build Fingerprint
      • Build number
      • Android Security Update
    • IP address
    • Wi-Fi MAC address
    • Device Wi-Fi MAC address
    • Bluetooth address
    • Up time
    • Build Fingerprint
    • Build number
1 When using the ZEC500, "drag" refers to the action of clicking and dragging with a mouse on a standard monitor or touching and dragging with your finger on a touchscreen monitor, whether to move objects or swipe through screens.