Symptom | Possible Cause | Action |
|---|---|---|
LEDs do not light when device is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from cradle or cradle was unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The standard battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from fully depleted to 90% in approximately four hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature is below 5°C (41°F) or above 40°C (104°F). | |
During communication, no data transmits, or transmitted data was incomplete. | Device removed from cradle during communications. | Replace device in cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
Device has no active connection. | An icon is visible in the status bar if a connection is currently active. |
