Problem | Cause | Solution |
|---|---|---|
Battery is not charging. | Device removed from the cradle too soon. | Replace the device in the cradle. The standard battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from fully depleted to 90% in approximately four hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Touch  > System > About phone > Status to view battery status. | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 5°C (41°F) and 40°C (104°F). | |
Spare Battery Charging LED does not light when spare battery is inserted. | Spare battery is not correctly seated. | Remove and re-insert the spare battery into the charging slot, ensuring it is correctly seated. |
Spare Battery not charging. | Charger is not receiving power. | Ensure the power cable is connected securely to both the charger and to AC power. |
Spare battery is not correctly seated. | Remove and re-insert the battery into the battery adapter, ensuring it is correctly seated. | |
Battery adapter is not seated properly. | Remove and re-insert the battery adapter into the charger, ensuring it is correctly seated. | |
Battery was removed from the charger or charger was unplugged from AC power too soon. | Ensure charger is receiving power. Ensure the spare battery is seated correctly. The standard battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from fully depleted to 90% in approximately four hours. | |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
