Problem | Cause | Solution |
|---|---|---|
During communication, no data transmits, or transmitted data was incomplete. | Device removed from cradle during communications. | Replace device in cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
Device has no active connection. | An icon is visible in the status bar if a connection is currently active. | |
Battery is not charging. | Device removed from the cradle too soon. | Replace the device in the cradle. The standard battery charges from fully depleted to 90% in approximately three hours. The extended battery charges from fully depleted to 90% in approximately four hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Touch  > System > About phone > Status to view battery status. | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 5°C (41°F) and 40°C (104°F). |
