Problem | Cause | Solution |
|---|---|---|
After installing the battery, the device does not boot up. | Power button was not pressed. | Press the Power button. |
When pressing the power button the device does not turn on. | Battery not charged. | Charge or replace the battery in the device. |
Battery not installed properly. | Install the battery properly. | |
System crash. | Perform a reset. | |
When pressing the power button the device does not turn on but two LEDs blink. | Battery charge is at a level where data is maintained but battery should be re-charged. | Charge or replace the battery in the device. |
Battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, perform a reset. |
Device removed from cradle while battery was charging. | Insert device in the cradle. See Battery Charging. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 5°C to 40°C (41°F to 104°F). | |
Cannot see characters on display. | Device not powered on. | Press the Power button. |
During data communication with a host computer, no data transmitted, or transmitted data was incomplete. | Device removed from cradle or disconnected from host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data transmitted, or transmitted data was incomplete. | Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete. | Bluetooth radio is not on. | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
During data communication over mobile data, no data transmitted, or transmitted data was incomplete. | Mobile data is not on. | Turn on mobile data. If it is already on, turn it off and on again. |
You moved out of the coverage area. | Move into a coverage area. | |
No sound. | Volume setting is low or turned off. | Adjust the volume. |
Device shuts off. | Device is inactive. | The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30 minutes. |
Battery is depleted. | Replace the battery. | |
Tapping the window buttons or icons does not activate the corresponding feature. | The device is not responding. | Reboot the device. |
A message appears stating that the device memory is full. | Too many files stored on the device. | Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory). |
Too many applications installed on the device. | Remove user-installed applications on the device to recover memory. Select Settings > Apps & notifications . Select the app in the list and select UNINSTALL . | |
The device does not decode with reading bar code. | Scanning application is not loaded. | Load a scanning application on the device or enable DataWedge. See the system administrator. |
Unreadable bar code. | Ensure the symbol is not defaced. | |
Distance between exit window and bar code is incorrect. | Place the device within proper scanning range. | |
Device is not programmed for the bar code. | Program the device to accept the type of bar code being scanned. Refer to the EMDK or DataWedge application. | |
Device is not programmed to generate a beep. | If the device does not beep on a good decode, set the application to generate a beep on good decode. | |
Battery is low. | If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the device low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center. | |
Device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet). |
The Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
The Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. | |
Cannot unlock device. | User enters incorrect password. | If the user enters an incorrect password five times, the user is requested to wait for 30 seconds when using a PIN, Pattern or Password. |
Multi-User mode is causing undefined behavior. | Multi-User mode is not supported by the Mobility DNA Enterprise License. | Perform a soft or hard reset on the device. |
