Problem | Possible Causes | Possible Solutions |
|---|---|---|
The aiming dot does not appear when pressing the trigger | No power to the digital scanner | If the configuration requires a power supply, re-connect the power supply. |
Digital scanner is disabled | For IBM 468x and USB IBM hand-held, IBM tabletop, and OPOS modes, enable the digital scanner via the host interface. Otherwise, see the technical person in charge of scanning. | |
If using RS-232 Nixdorf B mode, CTSis not asserted | Assert CTS line. | |
Aiming pattern is disabled | Enable the aiming pattern. . | |
Scanner emits aiming dot but does not decode barcode | Scanner is not programmed for the barcode type | Program the scanner to read that type of barcode. See Symbologies . |
Barcode symbol is unreadable | Scan test barcodes of the same barcode type to determine if the barcode is defaced. | |
The aiming dot is placed incorrectly on the barcode | Move the barcode so that the aiming dot is within the field of view. | |
Distance between scanner and barcode is incorrect | Move the scanner closer to or further from the barcode. | |
Scanner decodes barcode but does not transmit data to the host | Scanner is not programmed for the correct host type | Scan the appropriate host type programming barcode. See the information corresponding to the host type. |
Interface cable is loose | Reconnect the cable. | |
Cradle is not programmed for the correct host type | Check scanner host parameters to edit options. | |
Scanner is not paired to host connected interface | Pair scanner to the cradle by scanning the pairing code on the cradle. | |
Cradle has lost connection to the host |
| |
If the scanner emits four long low beeps, a transmission error has occurred.
This occurs if a unit is not properly configured or connected to the wrong host type | Set the scanner's communication parameters to match the host's setting. | |
If the scanner emits five low beeps, a conversion or format error occurred | Configure the scanner's conversion parameters properly. | |
If the scanner emits low/high/low beeps, it detected an invalid ADF rule | Program the correct ADF rules. Refer to the Advanced Data Formatting Programmer Guide. | |
Host displays scanned data incorrectly | Scanner is not programmed to work with the host | Scan appropriate host type programming barcode. |
For RS-232, set the scanner's communication parameters to match the host settings. | ||
For a Keyboard Wedge configuration, program the system for the correct keyboard type and turn off the CAPS LOCK key. | ||
Program the proper editing options (for example, UPC-e to UPC-A Conversion). | ||
Scanner emits short low/high/short medium short high beep sequence (power-up beep sequence) more than once | The USB bus may put the scanner in a state where power to the scanner is cycled on and off more than once | Normal during host reset. |
Scanner emits four short high beeps during decode attempt | Scanner has not completed USB initialization | Wait several seconds and scan again. |
Scanner emits low/low/low/extra low beeps when not in use | RS-232 receive error | Normal during host reset. Otherwise, set the scanner's RS-232 parity to match the host setting. |
Scanner emits low/high beeps during programming | Input error, incorrect barcode or Cancel barcode scanned | Scan the correct numeric barcodes within range for the parameter you are programming. |
Scanner emits low/high/low beeps during programming | Out of host parameter storage space | Scan the correct number of barcodes within range for the parameter. |
Out of memory for ADF rules | Reduce the number of ADF rules or the number of steps in the ADF rules. | |
During programming, indicates out of ADF parameter storage space | Erase all rules and reprogram with shorter rules. | |
Scanner emits a power-up beep after changing USB host type | The USB bus re-established power to the digital scanner | Normal when changing USB host type. |
Scanner emits one high beep when not in use | In RS-232 mode, a <BEL> character was received, and Beep on <BEL> option is enabled | Normal when Beep on <BEL> is enabled, and the scanner is in RS-232 mode. |
Scanner emits frequent beeps | No power to the scanner | Check the system power. If the configuration requires a power supply, reconnect the power supply. |
Incorrect host interface cable connected | Verify that the correct host interface cable is used. If not, connect the correct host interface cable. | |
Interface/power cables are loose | Check for loose cable connections and reconnect cables. | |
Scanner emits five long low beeps after a barcode is decoded | Conversion or format error detected
The scanner conversion parameters are not properly configured | Ensure the scanner conversion parameters are properly configured. |
Conversion or format error detected
An ADF rule was set up with characters that cannot be sent for the host selected | Change the ADF rule, or change to a host that can support the ADF rule. | |
Conversion or format error detected
A barcode was scanned with characters that cannot be sent for that host | Change the barcode or change to a host that can support the barcode. | |
Scanner LED blinks even if the pairing request was canceled from the remote iOS/Android device | If the passkey entry is canceled from the phone/tablet, the scanner remains in the passkey entry mode for 30 sec before timing out | Exit pass key entry mode. Scan Cancel or scan any other barcode. |
Scanner emits four short high beeps, and the scanner LED is red | Battery charge is very low | Insert the scanner into a cradle. |
Cradle LED blinks amber rapidly, and the scanner LED is not lit | The cradle is not providing current to the scanner | Ensure the scanner is securely seated in the cradle. If the behavior continues, clean and dry the electrical contacts on the scanner and cradle. Then replace the scanner in the cradle and ensure it sits properly on the base. |
