Source | Problem | Cause | Solution |
|---|---|---|---|
Device (Workstation Cradle with Mobile Computer or Tablet) | External monitor not detected. | The device is powered off when placed in the cradle and then turns on. | Remove the device from the cradle and re-insert it. The device will then detect the monitor. |
The display does not change orientation quickly. | It takes a little time for the device to recognize the monitor. | Wait for the screen to re-orientate. | |
The device is not detecting the monitor. | Remove the device from the cradle and re-insert it. | ||
Peripheral not detected. | Display setting not set properly | Go to Settings > Display > When the device detects an external monitor. Ensure Rotate screen orientation is selected. | |
Bad cable connection. | Remove the cable and re-connect. | ||
Licensing deactivated. | After using Workstation Connect in COPE mode (Work profile for mixed-use company-owned devices), an Enterprise reset deactivates licensing. | Re-activate licensing after an Enterprise reset. | |
External monitor blank. | Screen capture is disabled by default when setting a new Device Owner. | Enable screen capture during enrollment. |
