Symptom | Possible Cause | Action |
|---|---|---|
LEDs do not light when the device is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to the cradle and AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from the cradle, or the cradle was unplugged from AC power too soon. | Ensure the cradle is receiving power. Ensure the device is seated correctly. Confirm main battery is charging. The standard battery charges from fully depleted to 80% in less than 1 hour and 20 minutes. The extended battery charges from fully depleted to 80% in less than 1 hour and 50 minutes. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if the ambient temperature is below 5°C (41°F) or above 40°C (104°F). | |
Spare battery is not charging. | Battery is not fully seated in the charging slot. | Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated. The standard battery charges from fully depleted to 80% in less than 1 hour and 20 minutes. The extended battery charges from fully depleted to 80% in less than 1 hour and 50 minutes. |
Battery was inserted incorrectly. | Re-insert the battery so the charging contacts on the battery align with the contacts on the cradle. | |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
