Determining Software Versions
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Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.
  1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch Settings icon..
  2. Touch
    About phone
    .
  3. Scroll to view the following information:
    • Status
    • Battery information
    • Emergency information
    • SW components
    • Legal information
    • Model & hardware
    • Model
    • Android version
      • Android security patch level
      • Android security patch version
      • Google Play system update
      • Baseband version
      • Kernel version
      • Build Fingerprint
      • Build number
      • Android Security Update
  4. Scroll to view the following information:
    • Device name
    • Phone number (WWAN only)
    • Battery information
    • Phone information (WWAN only)
    • Emergency information
    • SW components
    • Legal information
    • Model & hardware
    • Model
    • EID (WWAN only)
    • SIM status (WWAN only)
    • Android version
      • Android security patch level
      • Android security patch version
      • Google Play system update
      • Baseband version
      • Kernel version
      • Android Security Update
    • IP address
    • Wi-Fi MAC address
    • Device Wi-Fi MAC address
    • Bluetooth address
    • Up time
    • Build Fingerprint
    • Build number
  5. Scroll to view the following information:
    • Device name
    • Battery information
    • Phone information
    • Legal information
    • SW components
    • Model & hardware
    • Model
    • EID
    • Android version
      • Android security update
      • Google Play system update
      • Baseband version
      • Kernel version
      • Build Fingerprint
      • Build number
      • Android Security Update
    • IP address
    • Wi-Fi MAC address
    • Device Wi-Fi MAC address
    • Bluetooth address
    • Up time
  6. To determine the device International Mobile Equipment Identity (IMEI) information (WWAN only), touch
    About phone
    IMEI
    .
    • IMEI - Displays the IMEI number for the device.
    • IMEI SV - Displays the IMEI software version (SV) number for the device