Problem | Cause | Solution |
|---|---|---|
After installing the battery, the device does not boot up. | Power button was not pressed. | Press the Power button. |
When pressing the power button, the device does not turn on. | Battery is not charged. | Charge or replace the battery in the device. |
Battery is not installed properly. | Install the battery properly. | |
System crash. | Perform a reset. | |
When pressing the power button, the device does not turn on, but two LEDs blink. | Battery charge is at a level where data is maintained, but the battery should be recharged. | Charge or replace the battery in the device. |
The battery did not charge. | Battery failed. | Replace the battery. If the device still does not operate, perform a reset. |
Device removed from the cradle while the battery was charging. | Insert the device in the cradle. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 5°C to 50°C (41°F to 122°F). | |
Cannot see characters on display. | Device is not powered on. | Press the Power button. |
Device brightness too low. | Raise the brightness. | |
During data communication with a host computer, no data transmitted or transmitted data was incomplete. | Device removed from the cradle or disconnected from the host computer during communication. | Replace the device in the cradle, or reattach the communication cable and re-transmit. |
Incorrect cable configuration. | See the system administrator. | |
Communication software was incorrectly installed or configured. | Perform setup. | |
During data communication over Wi-Fi, no data transmitted or transmitted data was incomplete. | The Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
During data communication over Bluetooth, no data transmitted or transmitted data was incomplete. | Bluetooth radio is not on. | Turn on the Bluetooth radio. |
You moved out of range of another Bluetooth device. | Move within 10 meters (32.8 feet) of the other device. | |
During data communication over WAN, no data transmitted or transmitted data was incomplete. | Mobile data is not on. | Turn on mobile data. If it is already on, turn it off and on again. |
You moved out of the coverage area. | Move into a coverage area. | |
SIM card not installed properly. | Remove and re-install the SIM card. | |
No sound. | Volume setting is low or turned off. | Adjust the volume. |
Device shuts off. | Device is inactive. | The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10, or 30 minutes. |
The battery is depleted. | Replace the battery. | |
Tapping the window buttons or icons does not activate the corresponding feature. | Device is not responding. | Reboot the device. |
A message appears stating that the device's memory is full. | Too many files are stored on the device. | Delete unused memos and records. Save these records on the host computer (or use an SD card for additional memory). |
Too many applications are installed on the device. | Remove user-installed applications on the device to recover memory. Select Settings > Apps > All Apps . Select the app in the list and select UNINSTALL . | |
Device does not decode with reading barcode. | Scanning application is not loaded. | Load a scanning application on the device or enable DataWedge. See the system administrator. |
Unreadable barcode. | Ensure the symbol is not defaced. | |
Distance between the exit window and barcode is incorrect. | Place the device within the proper scanning range. | |
Device is not programmed for the bar code. | Program the device to accept the type of bar code being scanned. Refer to the EMDK or DataWedge application. | |
Device is not programmed to generate a beep. | If the device does not beep on a good decode, set the application to generate a beep on a good decode. | |
Battery is low. | If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the device low battery condition notification.
If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center. | |
Device cannot find any Bluetooth devices nearby. | Too far from other Bluetooth devices. | Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet). |
Bluetooth device(s) nearby are not turned on. | Turn on the Bluetooth device(s) to find. | |
Bluetooth device(s) are not in discoverable mode. | Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help. | |
Cannot unlock the device. | User enters an incorrect password. | If the user enters an incorrect password five times, the user is requested to wait for 30 seconds when using a PIN, Pattern, or Password. |
Multi-User mode is causing undefined behavior. | Multi-User mode is not supported by the Mobility DNA Enterprise License. | Perform a soft or hard reset on the device. |
