When you receive the printer, immediately unpack it and inspect for shipping damage. Also make sure the package includes all the parts.
See the Zebra ZD620/ ZD420 printer support resources pages for videos on how to pack and unpack your printer. The About this Guide section includes links to the support pages.
Save all packing materials.
Check all exterior surfaces for damage.
Open the printer and inspect the media compartment for loose or damaged components. See Opening Your Printer.
If you discover shipping damage on inspecting the printer:
Immediately notify the shipping company and file a damage report.
Zebra Technologies Corporation is not responsible for any damage to the printer incurred during shipment, and will not cover the repair of this damage under its warranty policy.
Keep all packaging material for shipping-company inspection.
Notify your authorized Zebra reseller promptly.
To make sure your package includes all the standard parts, see What’s in the Box?.
