The platen can be cleaned with a fiber and lint free swab (such as a Texpad swab) or a lint-free, clean, damp cloth very lightly moistened with medical-grade isopropyl alcohol (99% pure).
Open the cover (and if a label dispenser is installed. the dispenser door).
Remove media from platen area.
Pull the platen-bearing latch release tabs on the right and left sides towards the front of the printer and rotate them up.
1
Platen bearings
Lift the platen out of the printer’s bottom frame.
1
Platen bearings
Slide the gear and the two bearings off the shaft of the platen roller.
To clean the platen, use alcohol moistened swab or lint-free cloth very lightly moistened with medical-grade isopropyl alcohol (99% pure).. Clean from the center out. Discard the used swab or cloth. Repeat this process until all of the roller surface has been cleaned. If there has been heavy adhesive build-up or label jam, repeat with a new swab to remove residual contaminants. Adhesives and oils, for example, may be thinned by the initial cleaning but not completely removed.
To clean linerless platen, use ONLY the adhesive side of a piece of linerless media to gently lift the particles from the plater roller.
Make sure the bearings and drive gear are on the shaft of the platen roller.
Align the platen with the gear to the left and lower it into the printer’s bottom frame.
Rotate the platen bearing latch release tabs down on the right and left sides towards the rear of the printer and snap them into place.
Allow the printer to dry for one minute before closing the dispenser door, media cover, or loading labels.
