Performing an Enterprise Reset Using a USB Drive

Performing an Enterprise Reset Using a USB Drive

Initiate an Enterprise Reset using a USB drive.
Do not remove the USB drive during the Enterprise Reset. Damage to the device can occur.
The USB drive must have FAT32 format.
  1. Copy the Enterprise Reset ZIP file to the root of a USB drive.
    • Copy the ZIP file to a USB drive using a host computer, and then install the USB drive into the device.
    • Connect the device (with a USB drive already installed) to the host computer, copy the ZIP file to the USB drive, and then disconnect the device from the host computer.
  2. Press and hold
    Power
    until the menu appears.
  3. Touch
    Restart
    .
  4. Press and hold
    P3
    until the Android Recovery screen appears.
  5. Press
    +
    and
    -
    to navigate to
    Apply upgrade from USB drive
    .
  6. Press
    Power
    .
  7. Press
    +
    and
    -
    to navigate to the Enterprise Reset file.
  8. Press
    Power
    .
    The Enterprise Reset occurs, and then the device returns to the Recovery screen.
  9. Press
    Power
    to reboot the device.