Problem | Solution |
|---|---|
Installation | |
Run as Administrator | If you receive an error when attempting to install Aurora Focus, try again by right-clicking the Aurora Focus icon on your PC and selecting Run as Administrator. |
Backward Compatibility | Aurora Focus does not connect to a device with older firmware. This may cause a break in functionality if the device is not updated. |
Software | |
The device becomes idle while configuring an inspection task. | Perform a factory reset. This can resolve issues that may occur after updating the firmware version. |
Device | |
External illumination does not turn on when running a job created with a previous firmware version. | Enable external illumination. |
External illumination does not turn off when in NPN mode. | Switch back to PNP mode before powering off the device. |
On FS10 devices, specific hubs cause USB interfaces (RNDIS and HID) to break upon HID keyboard re-enumeration. | Disconnect and reconnect the USB cable. |
Firmware updates fail if the memory consumption on the device is currently high. | Reboot the device and upgrade. |
Uninstalling the InstallShield does not always remove all of the registry entries. | regedit and manually delete the Zebra Aurora Focus folder under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Zebra\ |
