License Troubleshooting

Problem	Solution
Offline licenses are not recognized correctly.	Deactivate the offline licenses on both devices in the Web HMI. Perform a date and time sync. Confirm that the date, timezone, and time are accurate within a minute of the current local time. Perform a factory reset on License Storage. After the device reboots, reconfirm the time information is accurate. Regenerate new offline licenses and apply them to the devices.
Error x700000024 displays when attempting to apply an online or offline license.	Perform a License Storage reset on the device and try again after rebooting.