Symptom | Possible Cause | Action |
|---|---|---|
LEDs do not light when device or scanner is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Scanner is not seated firmly in the cradle. | Remove and re-insert the scanner into the charging slot, ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from cradle or cradle was unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device is seated correctly. Confirm main battery is charging. The standard battery charges from fully depleted to 90% in approximately 4 hours, and the extended battery charges from fully depleted to 90% in approximately 5.5 hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F). | |
Scanner battery is not charging. | Scanner was removed from cradle or cradle was unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure scanner is seated correctly. Confirm main battery is charging. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
