Problem | Cause | Solution |
|---|---|---|
Battery is not charging. | Device removed from the cradle too soon. | Replace the device in the cradle. The standard battery charges from fully depleted to 90% in approximately 4 hours, and the extended battery charges from fully depleted to 90% in approximately 5.5 hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Touch  System About phone Status | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 0°C (32°F) or above 40°C (104°F). | |
Spare Battery not charging. | Charger is not receiving power. | Ensure the power cable is connected securely to both the charger and to AC power. |
Spare battery is not correctly seated. | Remove and re-insert the battery into the battery adapter, ensuring it is correctly seated. | |
Battery adapter is not seated properly. | Remove and re-insert the battery adapter into the charger, ensuring it is correctly seated. | |
Battery was removed from the charger or charger was unplugged from AC power too soon. | Ensure the charger is receiving power. Ensure the spare battery is seated correctly. The standard battery charges from fully depleted to 90% in approximately 4 hours, and the extended battery charges from fully depleted to 90% in approximately 5.5 hours. | |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
