Contacting Technical Support
Contacting Technical Support

Contacting Technical Support

If you have a problem using the printer, contact your facility's technical or systems support. If there is a problem with the printer, they will contact the Zebra Global Customer Support Center at
Gather the following information before contacting Zebra Global Customer Support:
  • Serial number of the unit
  • Model number or product name
  • Product Configuration Code (PCC) (15-digit number found on the label on the back of the unit and in the configuration label
Zebra responds to calls by e-mail, telephone, or fax within the time limits set forth in service agreements. If your problem cannot be solved by Zebra Global Customer Support, you may need to return your equipment for servicing and will be given specific directions.
If you purchased your product from a Zebra business partner, please contact that business partner for support.