Troubleshooting Issues
Troubleshooting Issues

Troubleshooting Issues

This section provides information for troubleshooting the printers.
Recommended Solution
No power
  • Check that the battery is installed properly.
  • Recharge or replace the battery as necessary.
Media does not feed
  • Ensure that the media cover is closed and latched.
  • Check the spindle holding media for any binding.
  • Ensure the most recently printed label is removed (only in Peel mode).
  • Ensure the label sensor is not blocked.
Poor or faded print
  • Clean the printhead.
  • Check the quality of media.
Partial or missing print
  • Clean the printhead.
  • Check the media quality.
Garbled print
  • Check the media alignment.
  • Clean printhead.
  • Ensure the media cover is properly closed and latched.
No print
  • Check the baud rate.
  • Replace the battery.
  • Check the cable to the host device.
  • Establish RF Link and/or restore LAN associativity.
  • Invalid label format or command structure. Place the printer in Communications Diagnostic (Hex Dump) Mode to diagnose the problem.
Reduced battery charge life
  • If the battery is over 1 year old, the short charge life may be due to normal aging.
  • Check the battery's health.
  • Replace the battery.
  • The blinking green Data icon is normal while data is being received.
or flashing
  • Check that the media is loaded and that the media cover is closed and securely latched.
Communication Error
  • Check the baud rate.
  • Replace the cable to the host device.
Label jam
  • Open the head release latch and media cover.
  • Remove and reinstall media.
Skip labels
  • Check media for top-of-form sense marks or label gaps.
  • Check that the maximum print field has not been exceeded on the label.
  • Ensure the bar or gap sensor is not blocked or malfunctioning.
Blank LCD screen
  • Make sure the printer is turned on.
  • No application loaded or application corrupted: reload the program.
No NFC connection
  • Ensure smartphone is positioned 7.62 cm (3 inches) or closer to the Print Touch icon on the side of the printer.