Troubleshooting

This section overviews common issues, their causes, and solutions.

Problem	Cause	Solution
The IoTC connection failed.	The regulatory settings have not been configured.	Set the RFID regulatory information. See Setting the Region for more details.
Reader Administrator Console and 123RFID are not reading tags.	The operating mode is not set to CUSTOM. The Data endpoint changed from the default WebSocket.	Set the operating mode to CUSTOM. Update Reader Administrator Console and 123 RFID settings to the WebSocket endpoint. Ensure that Tag Data Channels are set properly. Enterprise Reset option resets to factory defaults.
iOS devices are unable to pair via Bluetooth.	iOS does not allow the use of a fixed PIN (passkey).	Disable passkey from the Bluetooth settings.
The Bluetooth connection fails on a Windows laptop.	The computer is running an older Windows OS.	Upgrade to the latest Windows 11. Disable passkey from the Bluetooth settings.
There is no SSH/SFTP for a rfidadm user.	The password is not set for rfidadm.	Set the password for rfidadm which is mandatory to access the applications partition via SSH/SFTP.
A issue occurs that needs debugging	This is a result of deployment challenges.	Collect the syslogs from the Reader Administrator Console or ZIOTC for analysis.