Symptom | Possible Cause | Action |
|---|---|---|
Battery is not charging. | Device removed from the cradle too soon. | Replace the device in the cradle. The standard or high-capacity battery in device charges from fully depleted to 90% in approximately 3 hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Device is not inserted correctly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 2°C and 46°C (35.6°F and 114.8°F). | |
LEDs do not light when device is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. |
