Troubleshooting the Device
Troubleshooting the Device

Troubleshooting the Device

Troubleshooting the Device
Problem
Cause
Solution
Device does not turn on.
Battery not charged.
Charge or replace the battery in the device.
Battery not installed properly.
Ensure battery is installed properly. See Installing the Battery.
System crash.
Perform a soft reset. If the device still does not turn on, perform a hard reset.
Battery did not charge.
Battery failed.
Replace battery. If the device still does not operate, try a soft reset, then a hard reset.
Device removed from cradle before charging completed.
Insert the device into the cradle and begin charging. The battery fully charges in approximately 3 hours (from 0 to 90%).
Extreme battery temperature.
The battery and charger temperatures must be between 2°C and 46°C (35.6°F and 114.8°F).
During data communication, no data was transmitted, or transmitted data was incomplete.
Device unplugged from host computer during communication.
Reconnect the programming cable to the host computer and re-transmit.
Communication software was incorrectly installed or configured.
See system administrator.
During data communication over Wi-Fi, no data transmitted, or transmitted data was incomplete.
Wi-Fi radio is not on.
Turn on the Wi-Fi radio.
You moved out of range of an access point.
Move closer to an access point.
Device turns itself off.
Device is inactive
The device turns off after a period of inactivity. If the device is running on battery power, this period can be set to 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, or 30 minutes.
Change the setting if you need a longer delay before the automatic shutoff feature activates.
Battery is depleted
Place the device in the cradle to re-charge the battery.
Replace the battery.
Battery is not inserted properly
Insert the battery properly. See Installing the Battery.
The devices' battery is low and it powers down to protect memory content.
Place the device in the cradle to re-charge the battery.
No sound
Volume setting is low or turned off.
Adjust the volume.
Tapping the window buttons or icons does not activate the corresponding feature.
The device is not responding.
Reboot the device.
The device does not decode with reading barcode.
Unreadable barcode.
Ensure the symbol is not defaced.
Distance between exit window and barcode is incorrect.
Move the device closer or further from the barcode to the proper scanning range.
Device is not programmed for the barcode
Verify that the device can read the type of barcode being scanned. Ensure that the barcode parameters are set properly for the barcode being scanned.
Device is not programmed to generate a beep.
Verify that a beep on a good decode is used.