Problem | Cause | Solution |
|---|---|---|
Device does not turn on. | Battery not charged. | Charge or replace the battery in the device. |
Battery not installed properly. | Ensure battery is installed properly. See Installing the Battery. | |
System crash. | Perform a soft reset. If the device still does not turn on, perform a hard reset. | |
Battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, try a soft reset, then a hard reset. |
Device removed from cradle before charging completed. | Insert the device into the cradle and begin charging. The battery fully charges in approximately 3 hours (from 0 to 90%). | |
Extreme battery temperature. | The battery and charger temperatures must be between 2°C and 46°C (35.6°F and 114.8°F). | |
During data communication, no data was transmitted, or transmitted data was incomplete. | Device unplugged from host computer during communication. | Reconnect the programming cable to the host computer and re-transmit. |
Communication software was incorrectly installed or configured. | See system administrator. | |
During data communication over Wi-Fi, no data transmitted, or transmitted data was incomplete. | Wi-Fi radio is not on. | Turn on the Wi-Fi radio. |
You moved out of range of an access point. | Move closer to an access point. | |
Device turns itself off. | Device is inactive | The device turns off after a period of inactivity. If the device is running on battery power, this period can be set to 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, or 30 minutes. Change the setting if you need a longer delay before the automatic shutoff feature activates. |
Battery is depleted | Place the device in the cradle to re-charge the battery. Replace the battery. | |
Battery is not inserted properly | Insert the battery properly. See Installing the Battery. | |
The devices' battery is low and it powers down to protect memory content. | Place the device in the cradle to re-charge the battery. | |
No sound | Volume setting is low or turned off. | Adjust the volume. |
Tapping the window buttons or icons does not activate the corresponding feature. | The device is not responding. | Reboot the device. |
The device does not decode with reading barcode. | Unreadable barcode. | Ensure the symbol is not defaced. |
Distance between exit window and barcode is incorrect. | Move the device closer or further from the barcode to the proper scanning range. | |
Device is not programmed for the barcode | Verify that the device can read the type of barcode being scanned. Ensure that the barcode parameters are set properly for the barcode being scanned. | |
Device is not programmed to generate a beep. | Verify that a beep on a good decode is used. |
