5-Slot Ethernet Cradle with Battery Charger
5-Slot Ethernet Cradle with Battery Charger

5-Slot Ethernet Cradle with Battery Charger

Troubleshooting the 5-Slot Ethernet Cradle with Battery Charger
Symptom
Possible Cause
Action
During communication, no data transmits, or transmitted data was incomplete.
Device removed from cradle during communications.
Replace device in cradle and retransmit.
Incorrect cable configuration.
Ensure that the correct cable configuration.
Device has no active connection.
An icon is visible in the status bar if a connection is currently active.
Battery is not charging.
Device removed from the cradle too soon.
Replace the device in the cradle. The standard or high-capacity battery in device charges from fully depleted to 90% in approximately 3 hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty battery.
Device is not inserted correctly in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Ambient temperature of the cradle is too warm.
Move the cradle to an area where the ambient temperature is between 2°C and 46°C (35.6°F and 114.8°F).
LEDs do not light when device is inserted.
Cradle is not receiving power.
Ensure the power cable is connected securely to both the cradle and to AC power.
Device is not seated firmly in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Spare Battery not charging.
Charger is not receiving power.
Ensure the power cable is connected securely to both the charger and to AC power.
Spare battery is not correctly seated.
Remove and re-insert the battery into the battery adapter, ensuring it is correctly seated.
Battery adapter is not seated properly.
Remove and re-insert the battery adapter into the charger, ensuring it is correctly seated.
Battery was removed from the charger or charger was unplugged from AC power too soon.
Ensure charger is receiving power. Ensure the spare battery is seated correctly. The standard or high-capacity spare battery charges from fully depleted to 90% in approximately 3 hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty battery.
Ambient temperature of the cradle is too warm.
Move the cradle to an area where the ambient temperature is between 2°C and 46°C (35.6°F and 114.8°F).
Spare Battery Charging LED does not light when spare battery is inserted.
Spare battery is not correctly seated.
Remove and re-insert the spare battery into the charging slot, ensuring it is correctly seated.