Symptom | Possible Cause | Action |
|---|---|---|
During communication, no data transmits, or transmitted data was incomplete. | Device removed from cradle during communications. | Replace device in cradle and retransmit. |
Incorrect cable configuration. | Ensure that the correct cable configuration. | |
Device has no active connection. | An icon is visible in the status bar if a connection is currently active. | |
Battery is not charging. | Device removed from the cradle too soon. | Replace the device in the cradle. The standard or high-capacity battery in device charges from fully depleted to 90% in approximately 3 hours. |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Device is not inserted correctly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 2°C and 46°C (35.6°F and 114.8°F). | |
LEDs do not light when device is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Spare Battery not charging. | Charger is not receiving power. | Ensure the power cable is connected securely to both the charger and to AC power. |
Spare battery is not correctly seated. | Remove and re-insert the battery into the battery adapter, ensuring it is correctly seated. | |
Battery adapter is not seated properly. | Remove and re-insert the battery adapter into the charger, ensuring it is correctly seated. | |
Battery was removed from the charger or charger was unplugged from AC power too soon. | Ensure charger is receiving power. Ensure the spare battery is seated correctly. The standard or high-capacity spare battery charges from fully depleted to 90% in approximately 3 hours. | |
Battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 2°C and 46°C (35.6°F and 114.8°F). | |
Spare Battery Charging LED does not light when spare battery is inserted. | Spare battery is not correctly seated. | Remove and re-insert the spare battery into the charging slot, ensuring it is correctly seated. |
