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Workcloud Communication Extension Manager Customer Administrator Guide
Workcloud Communication Extension Manager Customer Administrator Guide
Workcloud Communication Extension Manager Customer Administrator Guide
Workcloud Communication Extension Manager Customer Administrator Guide
About This Document
Assumptions
Chapter Descriptions
Notational Conventions
Related Documents
Icon Conventions
Service Information
Revision History
Extension Manager Overview
Extension Manager Architecture
Extension Manager and Zebra Voice Communication
Managing Voice Client Configuration at Login
Extension Manager Features
Extension pooling
License pooling
Roles and Groups
Voice Client Screen Flow
Extension Manager File Store
Hierarchical Configuration
Reserved Extensions
Personal/Dedicated Extensions
Contact List Management
Auto Site Detection
Client and Server Configuration
Deployment Checklist
Extension Manager Configuration Flow
Console User Roles
Set up the PBX
Create a Profile
Use the File Store
Create Sites
Create Departments
Create Extensions
Define Site IPs
Export Site IPs
Create Contact Lists
Export Contacts Data via CSV
Manage Department Filter
Zebra Voice Client Configuration
Shared Profiles URI
Configure Share Profiles URI
Configure the var_location in WFConnect.xml
Configuring var_location in the Zebra Voice Client
Using the Extension Manager User Interface
Extension Manager Administration URL
Resetting your Administration Portal Password
Extension Manager Account Types
Extension Manager Dashboard Interface
Main Screen of Extension Manager User Interface
Extensions Menu
Manage Extensions
Manage Departments
Manage Sites
Configurations Menu
Manage PBX
Manage Profiles
Manage Subscriptions
Add a Subscription
Manage Site IPs
Manage Site Roles
Manage Contacts
Retrieve the Contacts on Department Level
Manage Voice Files
Reports Menu
View History
View Events
License Menu
Summary
View Assigned Licenses
System Menu
Manage Devices
Manage Users
Extension Manager Backup and Restore
Customer Configuration Backup/Restore Functionality
Extension Configuration
Other Extension Manager Customer Configuration
Extension Manager Backup
Secondary PBX Information with Extension Data Export
Upload Extension Manager Contacts with a Pause in the Number
Subscription Checkpoint in Hosted EXM History
Export from EXM
Department
Site
Events
History
Workcloud Communication Extension Manager Customer Administrator Guide
Workcloud Communication Extension Manager Customer Administrator Guide
Version 4.0.24403
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This guide was last published: 2025-03-26
