1. Workcloud Communication Extension Manager Customer Administrator Guide
  2. Using the Extension Manager User Interface
  3. Configurations Menu
  4. Manage Contacts
  5. Retrieve the Contacts on Department Level
  • Workcloud Communication Extension Manager Customer Administrator Guide
Retrieve the Contacts on Department Level

Retrieve the Contacts on Department Level

There are thousands of contacts per site defined during customer deployment. This feature allows to filter the contacts based on the department selected during the client login. During the Voice Client login, the client connects to EXM to download the static contacts defined at the site level and the dynamic contacts based on the user login.
Each time, during login or while refreshing the contacts by the user, EXM retrieves all the contacts defined for that site. This result in huge contact payload to be retrieved from the EXM server.
This feature enhancement is to provide an filter facility to select which are all the department contacts needs to be downloaded based on the current department selection.