1. Workcloud Communication Extension Manager Customer Administrator Guide
  2. Using the Extension Manager User Interface
  3. Extensions Menu
  4. Manage Extensions
  • Workcloud Communication Extension Manager Customer Administrator Guide
Manage Extensions

Manage Extensions

The Extensions screen displays all of the sites, departments, and their PBX connection data. Use this screen to modify the settings for an extension.
Extensions Screen
Extensions Screen
Callout
Description
1
Refresh the extensions data from the Extension Manager.
2
Add an extension.
3
Update the selected extension.
4
Delete the selected extension.
5
Opens Extension Manager API and imports CSV file with extension data. Same CSV format used by the /import/csv API endpoint. For more information on Extension Manager API, refer to Extension Manager API Reference Guide.
6
Filters by Site. Can be used with the Name Filter.
7
Filters by Department or Name values.
See Create Extensions for an example of adding an extension.
The state of each extension is displayed as follows:
  • Grey: extension is not assigned.
  • Green: extension is assigned.
  • Blue: extension is assigned but device has missed a regular checkpoint with the Extension Manager (checkpoint occurs every 15 minutes).
  • Red: extension is assigned but device is no longer in contact with the Extension Manager (for 1 hour or longer).
  • The status of each extension is displayed if the extension is assigned:IDLE|CALLING|RINGING|ACTIVE.
The client checks in every 15 minutes, therefore some state changes are not seen on the extensions screen.