Once the contact groups/departments are created, user must associate the filter condition in the department page to map which group/department contacts should be sent to device when a particular department is selected in the device during login.
Sample Screenshot
Department Filter Condition and Description
Condition
Description
All Contacts
Send all the contacts when this department is selected. By default, this filter is applied.
No Contacts
No static contacts are sent to the device.
List of Departments
Send all the contacts when this department is selected. By default, this filter is applied.
No static contacts is sent to the device.
The drop-down menu provides lists of all the unique group/department for the site's contacts and ignores any case.
If the contacts are specified with the list of groups/departments by semicolon delimiter, then drop-down enlists them as separate groups/departments. Any other delimiter is treated as a single group name, and the same applies to the Voice Client.
Any changes made to the group/department name, such as changing or deleting the name, do not automatically reflect on the Department page. The user must manually change it.
