1. Workcloud Communication Extension Manager Customer Administrator Guide
  2. Extension Manager Overview
  3. Extension Manager Features
  4. Roles and Groups
  5. Reserved Extensions
  • Workcloud Communication Extension Manager Customer Administrator Guide
Reserved Extensions

Reserved Extensions

The customer administrator can reserve extensions for a user or a device ID. The reservation applies when automatic selection is specified for the department. A common use case for reserving an extension is for management staff. Associates can reach a manager without looking up the extension.
The process of reserving an extension is done when defining extensions. In Figure 18 the user Mary Johnson will have a reserved extension in the Manager department. Mary Johnson can be identified in the var_Location parameter in the Zebra Voice Client XML file or by leveraging the credentials passed through a connection to the customer’s identity management.
Creating a Reserved Extension
Creating an Reserved Extension
If the customer administrator uses the WFConnect.xml client configuration file, the var_location parameter displays, as shown in Figure 19.
var_location Parameter
var_location Parameter