Roles enable the customer administrator to organize the extensions presented to a user based on role. For example, a site may have three different roles: Manager, Department Lead, and Associate. In a shared device model, when a Manager signs into a Zebra Voice client, the Extension Manager presents manager-designated extensions. This same concept applies to Department Lead and Associate extensions. In the absence of this feature, depending on the configuration, the user would see and need to choose from the complete list of extensions for the Site.
Groups provide the ability to organize and present a logical structure of hierarchical group levels to the user. This capability is optional but enables the user to select the desired extension(s). This option also provides the ability to define a security PIN to access specific extensions.
For an example of using groups, consider the extension table in Figure 4. Notice the columns dep_role (Department Role), dep_code (Department Code), and dep_role_desc (Department Role Description). Extensions intended for GM Support are grouped under Department Code U100, Department Managers extensions are grouped under U200, and Associates extensions are grouped under U300.
