1. Workcloud Communication Extension Manager Customer Administrator Guide
  2. Client and Server Configuration
  • Workcloud Communication Extension Manager Customer Administrator Guide
Client and Server Configuration

Client and Server Configuration

The configuration development process evolves over time, with the Zebra Voice client introduced to the customer lab and proof of concept testing. In the early stages of testing, the customer administrator establishes PBX connectivity to determine dial tone and basic call functionality. As the customer administrator gains experience, the configuration is expanded.
Developing the Zebra Voice Client configuration starts through the device keyboard or by sideloading a configuration XML file into the client. After the Zebra Voice Client configuration is identified, it can be established in the Extension Manager.
A helpful feature in developing a workable configuration through Zebra Voice is to provision the Extension Manager from the mobile device. In Zebra Voice, navigate to the Settings menu and tap
Save Current Profile
. The customer administrator can name and save the configuration as an XML file or publish the configuration to the Extension Manager.
The Zebra Voice Client requires access to the Extension Manager to publish the configuration.
The above-mentioned process is not mandatory but is characterized by the configuration development process commonly used in customer environments. If the configuration elements are defined and meet the business requirements, the customer administrator can start with the Extension Manager console.
After identifying the Zebra Voice Client configuration, the customer administrator must consider the enterprise deployment. The outline that follows describes aspects of the runtime environment.