• Workforce Connect Profile Manager Customer Administrator Guide
Client Device Setup Using Telephony Manager and Profile Manager
Client Device Setup Using Telephony Manager and Profile Manager

Client Device Setup Using Telephony Manager and Profile Manager

Client device setup using Telephony Manager and Profile Manager is for sites that use other Telephony Manager features and functions in addition to viewing and refreshing. For information on setting up the Client Device, refer to the Workforce Connect Profile Client Guide MN-003602.
This chapter describes the following:
Configure Telephony Manager Using a CSV File
Confirm Successful Import of Data from the CSV File
Manually Configure Telephony Manager (for technical support)
Enter the Store or Site ID Information
Enter the PBX Information
Add Department Information
Enter PBX Extension Information
Configure WFC Profile Manager
Confirm the End-to-End Configuration of Telephony Setup
Important Notes About Verifying Correct End-to-End Configuration