Manually Configure Telephony Manager (for technical support)
Manually Configure Telephony Manager (for technical support)

Manually Configure Telephony Manager (for technical support)

The procedures in this section are for manually entering the required information into Telephony Manager. This is done to itemize the details and dependencies of specific fields. Typically, this information is imported into Telephony Manager using a CSV file. A CSV file is used to automate the data import process. Using a CSV import eases the effort of initial deployment, configuration and incremental updates.
Accessing the Console as described here is considered more appropriate for minor (manual) configuration updates.
There are several steps to configure the Telephony Manager. The basic elements that must be configured first are the following:
  • Store_Name
  • Dep_Name
  • Extension Name
  • Profile_type
  • Sip_remhost
  • Sip_Mac_address or Exension_Password (depending on your site’s configuration)