Delete/De-Enroll a Device
Delete/De-Enroll a Device

Delete/De-Enroll a Device

Use this procedure to delete/de-enroll a device.
Your role privileges must permit you to delete/de-enroll devices.
  1. Click for the device(s) to delete/de-enroll.
    Devices Screen
    The
    De-Enroll Device
    dialog box appears.
    De-Enroll Device Dialog Box
  2. Click
    Yes
    to delete/de-enroll.
    The device is deleted/de-enrolled, and the device is removed from the device list.
    The device is deleted from the WFC PTT Pro system, obsoleted from Extension Manager/Provisioning Manager, and deleted from the Profile Manager system. If the device is not found in WFC PTT Pro and Extension Manager, it proceeds further to delete the device from the Profile Manager system. Displays either the consolidated message with the deletion status of each system or the system error message.
    If a device is deleted/de-enrolled while a user is logged into the device, the user's session of the WFC Profile Client is ended automatically, and the user is automatically logged out of the device.
    If login is attempted on a deleted/de-enrolled device, the login is denied and the device displays a message that the device is not activated.
    Device Id usually is a unique combination of a device model and a device serial number (Example: TC51_11111111111111). The device ID in the WFC PTT Pro system is expected to be just the serial number part of it. After the last underscore, the system strips the characters and treats that as the serial number. If there is no underscore, then it deletes the complete device ID specified in the WFC PTT Pro system.
    If multiple devices are selected for deletion, then there is a consolidation message about whether the devices are deleted successfully or failed. If any device is failed to delete, a failure message is displayed.
    In case of Extension Manager, there should be at least one super administrator-defined for this tenant in the Extension Manager to delete/obsolete the device. Otherwise, the delete activity fails. If the device is present in a different tenant than the one which we are trying to delete, then the delete activity continues deleting from other systems with an appropriate status message.