Workforce Connect Profile Manager Customer Administrator Guide

Add Department Information

In Telephony Manager, the Store (Site ID), Departments and PBXs must be added before Extensions can be added.

Phones are assigned extensions based on Departments. There might be multiple unique extensions defined for a Department. Telephony Manager controls the distribution of the extensions provided by the PBX Administrator.

The following are the inter-relationships of the data across the subsystems.

When adding Departments, the Department Name value in Telephony Manager must match the User Role/Department value in Profile Manager.

After a device becomes activated on a PBX, the User Role/Department value is displayed on the Profile Client device.

The following shows the relationship of the values in Telephony Manager, Profile Manager, and WFC Profile Client.

Telephony Manager	Profile Manager	PBX	Workforce Connect Profile Client Device
must match ---> Department	<--- must match User Role/Department	WFC Client Device becomes activated --->	As a a result of device activation on PBX-- ---> User Role/Department is populated into the WFC Client Device from Profile Manager

After a device becomes activated on a PBX, the User Role/Department field is displayed on the Profile Client device as shown.

User Role/Department Field on WFC Profile Client Device (After Device Activation on PBX)

Select the Store ID and Enter the Department Name and Description.

Select the Site ID from the drop down list and enter the Department Name and Description.

Check the

Auto Assign Extensions

box. This allows Telephony Manager to distribute available extensions to a device.

The Department Name must match the User Role Definition field in Profile Manager.

When completed, the Departments is displayed. The sample Department list shows results filtered on Store 9999.