Workforce Connect Profile Manager Customer Administrator Guide

Create Extension During User Import

When importing the user into the Profile Manager system, it can automatically create and reserve an extension in the Extension Manager. The following details are needed for reserving an extension during the user import.

Name	Description
Department	User attribute mapping for Profile Manager. This field should contain a valid site name defined in the Extension Manager.
Hidden Department Name	Name of the department in the extension manager. This should be configured for this tenant in the tenant configuration. If the department is not present in the extension manager, it creates one for the first user import. Extensions are created under this department.
PBX Extension	This is the sip_mac or extension value of the PBX, depending on the target PBX. Target PBX is configured as the default PBX for the customer in the Extension Manager.

If the PBX Extension is changed during subsequent user import, the old extension is deleted, and a new one is created.

Create PBX Extension using the User Create/Edit UI.

Creating the PBX extension is not supported in the user import using a CSV file.