1. Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
  2. FAQ & Troubleshooting
  3. Why are the Contacts not displayed in the Contacts List?
  • Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
Why are the Contacts not displayed in the Contacts List?

Why are the Contacts not displayed in the Contacts List?

Reason

If no contacts display (or only a partial list of contacts display) in the client, the possible causes include:
  • User Contact is not defined
  • Sticky Search String (search string is not cleared)
If Maximal Contacts is selected for the user, then all users in the department are defined as contacts. If Maximal Contacts is not selected, then the contacts must be defined for that user. You must add existing department users to the user’s contact list.

Action

  1. Define at least one contact for each user.
  2. Clear the search string.