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Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
About This Guide
Chapter Descriptions
Notational Conventions
Related Documents
Service Information
Revision History
Getting Started
Log In to the Management Portal
Log In via Email Credentials
Navigating the Management Portal
Management Portal User Interface
Subscriber Functions Level
Department Functions Level
Managing Departments
Add a Department
Edit a Department
Delete a Department
Managing Devices
View Devices in a Department
Add a Device to a Department
Modify a Device
Clear Public Key
Managing Users
View Enterprise Users
Add a User to a Department
View User Settings
Edit a User
Edit Multiple Users
Send a New Activation Code to a User
Edit Feature Keys
Feature Key Descriptions
Supported Feature Keys
Edit Client Settings
Call Settings
Integration Settings
Speaker Settings
Notification Settings
Headset Settings
Emergency Settings
Supported Client Settings
Clear Public Key
Change User Contacts
User Groups
Diagnostics
Tracks, Messages, and Calls
Historical Location Tracking
Historical Location Tracking Views
Messages and Calls
Managing Groups
Access the Groups Tab
Create a Group
Group Type Defaults
Edit a Group
Add or Delete Users in a Group
Assign a Message Template to a Group
Bulk Load Data
Bulk Add Departments
Bulk Add Devices to a Department
Bulk Users Templates
Bulk Add Users
Bulk Activate Users
Bulk Add Contacts
Bulk Delete Contacts
Bulk Group Template Options
Bulk Add Groups
Bulk Add Group Members
Bulk Delete Group Members
Bulk Delete Groups
Managing Templates
Create a Template
Add Users to a Template
Remove Users from a Template
Modify Users Assigned to a Template
Create a Group Message Template
Map and Associations
Map Tab
Associations Tab
License, Usage, and Customer Information
License Tab
License History Tab
Usage Tab
Customer Contacts Tab
Customer Managers
FAQ & Troubleshooting
Why are the Contacts not displayed in the Contacts List?
Why are Groups not displayed in the Groups List?
Why are Maps not displaying?
What are the call history end reason codes and their meaning?
Can calls and alerts have a default timeout?
Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
Workcloud Communication PTT Pro Management Portal Customer Administrator Guide
Version 6.5.1
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This guide was last published: 2026-07-17
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