This section explains the process of using Zebra Assist to send an email to Zebra support for assistance with troubleshooting printer issues.
Contact Zebra Support
You must have an email client installed and be signed in.
From the Printer Dashboard, tap the
Side-Drawer Menu
.
Tap
Zebra Assist
.
Tap
Contact Zebra Support
.
Tap the
Issue Type
to display all available options, and then select the issue you want to share.
Enter a description of your issue, if desired.
If you want to include a printer configuration with your support ticket, select the box in the Include Printer Configuration section.
Attach additional documents to your support ticket to help provide context, if desired.
Tap the
Photos
and/or the
Documents
icon and select the documents to attach.
A Permission Required prompt displays if access to the file system is not allowed. Tap
App Settings
and enable the required permissions from your mobile device to continue.
After you have added all the information to share, tap
Create Email
.
Your email opens, and any configuration and/or documentation files are attached.
Attachments to emails are compressed, so the size of attachments will change from the original stored size.
The system sends the report using the default email application for your mobile device.
Tap
Send
from your email application.
A prompt appears after sending your email, and a reference number is provided. Refer to this number when calling Zebra Support. Additionally, you can also choose to:
