Frequently Asked Questions

Frequently Asked Questions

Review the answers to frequently asked questions in this section to understand the licensing procedure.
What happens if I update the firmware of an FS/NS/VS device to a version matching Aurora Focus 9.4 or greater?
  • Factory-applied licenses continue to work, while previously applied device upgrade licenses also continue to work unless a device factory reset operation is performed beforehand with the license storage option selected or the device’s license storage is corrupted. If this occurs, re-activate the license using the information in the Zebra License Manager Migration Notification email.
Can I continue to use an FS/NS/VS device with firmware matching Aurora Focus 9.3 or lower after December 31, 2025?
  • Factory-applied and device upgrade licenses are perpetual, so they will continue to work after both dates.
How do I recover from a deleted license storage on a device with firmware matching Aurora Focus 9.3 or lower after December 31, 2025?
  • If the license was applied using the offline activation method, upgrade the device to firmware matching Aurora Focus 9.4 or greater and re-activate the license using the information provided in the Zebra License Manager Migration Notification email.
How do I handle replacing a device with firmware matching Aurora Focus 9.3 or lower with device upgrade licenses activated after the release of Aurora Focus 9.4 with matching device firmware?
  • Obtain a replacement device with the equivalent factory-applied licenses for Aurora Focus 9.3 or lower and Aurora Focus 9.4 or greater with matching firmware. You can also have the replacement device with firmware matching Aurora Focus 9.4 or greater and obtain the required device upgrade license using the standard method.
What happens if I obtain a device upgrade licenses before the release of Aurora Focus 9.4 and matching device firmware but do not activate all of them before December 31, 2025?
  • To activate the remaining device upgrade licenses, you must upgrade to Aurora Focus 9.4 or greater, Then, you must match the device firmware and use the information provided in the Zebra License Manager Migration Notification email.
Can I obtain a device emulation license for Aurora Focus 9.3 or lower after the release of Aurora Focus 9.4?
  • No
Does a device emulation license obtained before the Aurora Focus 9.4 release and activated before December 31, 2025, continue to work after that date?
  • Yes, the device emulation license is valid until its 1-year term expires.
Do the part numbers or SKUs for FS/NS/NS device upgrade licenses remain the same when the new licensing system starts?
  • Yes, the part numbers or SKUs remain the same.
Are Aurora Design Assistant, Aurora Imaging Library, and Aurora Vision Studio/Library affected by the Zebra Software Licensing system change?
  • They are not affected because they utilize different licensing systems that are not currently changing.