1. MP72 Scanner Scale Integrator Guide
  2. Maintenance, Troubleshooting, and Error Codes
  3. Troubleshooting
  4. Troubleshooting Assistance
  • MP72 Scanner Scale Integrator Guide
Troubleshooting Assistance

Troubleshooting Assistance

If the MP72 displays an LED code preceded by an E, the error must be resolved before the unit becomes operational. For LED display codes preceded with a U, the MP72 continues to operate, although with possible performance degradation.
Under any circumstance, review basic hardware installation and software configuration before contacting a Zebra-approved service provider. It is often possible to restore unit function by performing the following:
  1. Remove power from the MP72, POS equipment, and any auxiliary devices (handheld scanners/cradles).
  2. Inspect external cables, including POS, auxiliary handheld devices, and optional pole displays (scale units only) for proper seating in their respective connectors.
  3. For units with the optional CFS, ensure the USB cable is properly routed and fully inserted into the USB port.
  4. Remove any objects from the platter or near the unit and re-apply power to the MP72 and attached equipment (POS, handheld scanner).
  5. Wait for the unit to boot, and listen for start-up audio indicators.
  6. If the LED display codes persist contact your Zebra qualified Service Provider.